Dental Clinic Management
Clinic system covering appointments, patient records, treatment plans and billing — designed so reception staff can learn it in an afternoon.
How it happened
Double-booked chairs, lost patient history
Appointments got double-booked because two receptionists were writing in the same book at different times, and a patient's treatment history depended entirely on which folder hadn't been misplaced.
Powerful enough for treatment plans, simple enough for reception
The clinic didn't have an IT department — whatever I built had to be powerful enough to track detailed treatment plans and billing, but simple enough that a receptionist with no technical background could run it confidently on day one.
Design for the busiest person in the room
I designed the booking flow around the receptionist's actual workday — a live calendar that makes double-booking structurally impossible, patient records and treatment plans in one place, and billing that ties directly to the treatment given.
Trained on the system in an afternoon
Reception staff were confidently booking and managing patients within hours of training, double-bookings simply stopped happening, and every patient's full history is now one search away.
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